Why should I reload with ALLRELOAD.MY as opposed to my local retailer or my network provider directly?

There are a number of reasons why ALLRELOAD.MY has an advantage over more traditional methods of topping up your mobile phone / online games:

• You can top up instantly 24/7 from your computer using WEBCASH.
• The convenience of being able to get your top up instantly online and not having to go to your local retail outlet, perhaps the cost of traveling there, the time it takes, or the simple fact that you just cannot be bothered.
• You may not wish to have your debit or credit card to do your top ups, privacy and security is becoming more important in todays society. ALLRELOAD.MY removes the need for this, meaning you can top up any phone/online games with WEBCASH account.
• Perhaps you do not have a debit or credit card that your mobile provider accepts for top up purposes.

How do I pay my purchases?

You can use WEBCASH to pay for your purchases at ALLRELOAD.MY or directly from your bank account using internet banking through Webcash ePayment Gateway. Webcash ePayment Gateway is connected to CIMBClicks, Maybank2u/2e, RHB Bank, Hong Leong Bank, Public Bank and Bank Islam.

At the point of purchasing, you will decide the option whether to show reload pin number on screen, or to be sent by email, or BOTH. Reload pin numbers are released immediately after the payment is successful.

What type of online game point that I can buy from ALLRELOAD.MY?

We sell online game point from major online game providers from Malaysia, Taiwan and China. The game point can be used to play more than 100 different games such as Ragnorak Online, JX2 Online and Ghost Online.

I have purchased for my reload pin, but the email with my reload pin number did not arrive / not shown on screen, what should I do?

Please check your INBOX and JUNK mail folder. If you still did not receive the reload pin number, please contact us by email at custcare@webonline.com.my or call us at 03-83188977, and giving us as much information as possible including your WEBCASH account number, order detail, and we will look in to the matter for you in a prompt and timely manner.